Privacy Policy

1. Introduction

At izdrail.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Engage our services for software development or consulting
• Communicate with us via email or chat

This information may include:

• Name and contact information (email address, phone number)
• Company name and business information
• Project requirements and technical specifications
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver software development and consulting services
• Send you technical updates, security alerts, and administrative messages
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Prevent fraud and enhance security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Analytics and Tracking Technologies

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

4.2 Hotjar

We use Hotjar to better understand our users' needs and optimize our website experience. Hotjar uses cookies and other technologies to collect data on user behavior and devices, including device IP address, screen size, device type, browser information, geographic location, and preferred language.

4.3 TikTok Pixel

We use TikTok Pixel for analytics and advertising purposes. This helps us measure the effectiveness of our advertising campaigns and understand user interactions with our content.

4.4 LiveChat

We use LiveChat to provide real-time customer support. When you use our chat feature, your messages and contact information may be collected and stored to provide and improve our support services.

4.5 CustomerOS

We use CustomerOS for analytics and customer relationship management. This helps us track user interactions and improve our services.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (hosting, analytics, customer support)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• With Your Consent: We may share your information for any other purpose with your consent

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Do Not Track Signals

We do not currently respond to "Do Not Track" (DNT) signals from web browsers. We may adopt a DNT policy in the future and will update this Privacy Policy accordingly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through:

• The contact form on our website
• The contact information provided on izdrail.com

16. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

The legal basis for processing your personal information includes:

• Consent: You have given explicit consent for processing
• Contract: Processing is necessary for a contract with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests

17. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether personal information is sold or disclosed
• The right to say no to the sale of personal information
• The right to access your personal information
• The right to equal service and price